PRIVACY POLICY
North Winds Mechanical
Effective Date: Jan 2026
North Winds Mechanical ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our heating, ventilation, and air conditioning (HVAC) services, visit our website, or interact with us in any other manner.
Please read this Privacy Policy carefully. By using our services or providing us with your personal information, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Information that identifies you as an individual, including:
• Name, address, email address, and phone number
• Payment and billing information
• Property information (address, type of HVAC system, service history)
Technical Information: When you visit our website, we may automatically collect:
• IP address and device information
• Browser type and operating system
• Usage data and website analytics (pages visited, time spent, referring URLs)
Communications: Content of correspondence with us, including emails, phone calls, service requests, and feedback.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To provide and deliver HVAC services (installation, maintenance, repair)
• To process payments and maintain billing records
• To schedule appointments and send service reminders
• To communicate with you about our services, promotions, and updates
• To respond to your inquiries and customer service requests
• To improve our website and services through analytics
• To comply with legal obligations and resolve disputes
• To protect our rights, property, and safety, and those of our customers and others
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software providers, website hosting services). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: If North Winds Mechanical is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us understand how you use our site.
Types of cookies we use:
• Essential cookies: Necessary for website functionality
• Analytics cookies: Help us understand website traffic and user behavior
• Marketing cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
5. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption, access controls, and employee training. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records and billing information may be retained for a minimum of seven years for accounting and legal compliance purposes.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request a copy of your information in a portable format
To exercise these rights, please contact us using the information provided in Section 11. We will respond to your request within a reasonable timeframe and as required by applicable law.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
North Winds Mechanical
Email: info@northwindsmechanical.com
Phone: 508-825-6297
Mailing Address: 61 Old South Rd, #269 Nantucket, MA 02554
Thank you for trusting North Winds Mechanical with your HVAC needs. We are committed to protecting your privacy and providing excellent service.